NEW ARRIVALS JUST LANDED
We’d love to hear from you!
Whether you have a question about our products, your order, or just want to connect, feel free to reach out.
📧 Email: faith@krosskrown.com
We aim to respond within 24–48 hours.
Thank you for supporting Kross Krown.
Find answers to the most common questions about our products and services.
Q: How are your products made?
A: Each piece of wall art is made to order and printed through our trusted partner, Printful. This ensures high-quality printing on durable materials.
Q: Do you offer digital downloads?
A: Yes! Some of our designs are available as instant PDF downloads. Digital products are final sale and cannot be returned or refunded.
Q: Where do you ship?
A: We ship to the USA, Canada, and many international destinations.
Q: How long does shipping take?
A: Production takes 2–5 business days, then:
Q: How much is shipping?
A: Shipping is calculated at checkout. Customers are responsible for any import/customs fees.
Q: Will I get tracking info?
A: Yes! Once your order ships, you’ll receive an email with a tracking number.
Q: Do you accept returns?
A: We only accept returns or replacements if your item arrives damaged, defective, or incorrect. Please contact us within 7 days with photos.
Q: Can I return or exchange a digital download?
A: No. All digital downloads are final sale.
Q: What if I entered the wrong shipping address?
A: Please contact us right away. If your order hasn’t been fulfilled yet, we may be able to update it. Once shipped, we can’t change the address.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and PayPal, processed securely through Shopify.
Q: Can I cancel my order?
A: Orders go into production quickly. If you need to cancel, contact us immediately. Once production has started, cancellations aren’t possible.
Still have questions? Reach us anytime at [faith@krosskrown.com].
